Membership upgrades and renewals
Members can now upgrade their membership to a higher tier if available.
To set this up:
- Go to Settings -> Membership Packages
- Select relevant membership type to upgrade from
- Under the Advanced tab, select 'Allow Membership Upgrade'
- Add an optional label for the upgrade button. By default this will be 'Upgrade Membership'
Note: Available upgrade categories at this time are Individual (Adult, Youth etc) or Family.
Note: If there is not a higher value membership package in the same category, the user will see the message 'No membership types available to upgrade to'. Ensure that the 'Allow Membership Upgrade' is not checked under the settings for the package with the highest value.
12 Month Memberships
These will be full price and add another 12 months to the membership period.
The user will see an Upgrade button at the top of their membership card screen, then they can select an applicable option on the next screen. The new expiry date is shown.
Recurring Subscriptions
These will be priced pro-rata depending on the remaining time left on the current membership. Example: If there is still time left (value $50) on the Individual Membership and the member upgrades to a $100 GOLD membership they will be charged $50 and the membership will still renew on the same date. On the renewal date in 12 months time they will be charged $100 for the GOLD Membership.
Custom Duration Memberships
For a custom duration membership i.e: a Day Pass, the user will see a button that says 'Extend Pass', not 'Upgrade'. Allowing them to add another day to their membership in a few clicks.
Note: A custom duration must be set in the membership package settings. All memberships are 12 months by default.
Membership renewal before expiry
Members can now renew their membership up to 30 days before the expiry date. A 'Renew Now' button will appear above the membership card allowing them to renew in-app in a few simple clicks.
Note: This does not apply to recurring subscriptions
If there are any available upgrades, the user can renew and upgrade all in one transaction.
Related articles: Individual Membership Package Set up