Membership upgrades and renewals

Learn how to enable, manage, and troubleshoot membership upgrades, extensions, and early renewals for your members.

⭐ Membership Upgrades

Members can now upgrade their membership to a higher tier, if available.

To enable upgrades in the Admin:

Go to Settings > Membership Packages
Select the relevant membership type to upgrade from
Under the Advanced tab, select 'Enable Upgrade from this Membership'
(Optional) Add a custom label for the upgrade button (default is "Upgrade Membership")

Upgrade categories currently available are Individual (Adult, Youth, etc.) and Family.

If there's no higher value membership in the same category, users will see: "No membership types available to upgrade to." In this case, ensure the "Allow Membership Upgrade" setting is not checked for the highest tier.

📆 12-Month Memberships

Upgrading adds a full 12 months at full price to the membership period.

Users will see an Upgrade button on their membership card screen.
On the next screen, they choose an option and see the new expiry date before confirming.

🔁 Recurring Subscriptions

Upgrades are priced pro-rata based on the remaining value of the current membership.

Example: A member with $50 value left on an Individual Membership upgrades to a $100 GOLD Membership.
- They will pay $50 now
- Renewal will still occur on the original date, and be $100 for the GOLD membership moving forward

🕒 Custom Duration Memberships

For Short Term Memberships, Visitor Memberships, or Day Passes:

Users will see an Extend Pass button (not "Upgrade")
They can extend their pass to any higher value membership in the same category

"Category" here refers to the type (e.g. Individual → Individual or Family → Family), not the categories you create in Admin.

Even if the pass is in a different admin category (e.g. 3 Day Pass under "Short Term"), it can still be extended to longer-term memberships a long as the type aligns.

In the example below, the user has a 3 Day Pass (which belongs to the Short Term category in Admin and on the app). They can still upgrade to several other memberships, even if those appear in a different admin category or app section.

A custom duration must be set in the membership package settings. All memberships are 12 months by default.

🌱 Early Renewals

Members can renew their membership up to 60 days before the expiry date.

A Renew Now button will appear above the membership card
Renewals can be completed in-app in just a few steps

This early renewal feature does not apply to recurring subscriptions

If upgrade options are available, users can renew and upgrade in a single transaction.

Membership upgrades and renewals

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