How to edit, add or remove family members

Editing a family

If a user can’t add a family member as the family group is full. This means that they have either registered all of the members that they have paid for, or they have reached the maximum number of members allowed in a family. 

To check, in the admin app open the primary family member profile and click on the family tab to check the family size and number of registered members.

In the above example, the user has paid for and registered 4 out of 4 members. They will need to increase the size of their family size using the  mobile app steps below.

The Family Membership Package has been set up to allow a maximum of 10 total family members. The user cannot exceed the maximum amount of family members. This would require a different Membership Package that has been set up to allow for more family members. 

Note: It is up to your organisation how many 'base' and maximum adults and children you decide to allow in one family group when you set up the membership package. 

Adding empty slots to a family to enable the addition of family members.

1. Select the Primary family member to open their profile
2. Click on the Family tab
3. If there are no empty slots on the left hand side, then more space is required. Click on 'Add Adult or Add Child'
4. If these buttons are greyed out, then the family membership has reached max capacity.

How to add a family member

Option A: The member to be invited has an inactive account with your organisation

1. Follow steps 1 and 2 above (as applicable)
2. Enter the members email address and click 'Next'
3. Their information will be added automatically
4. They will be sent a welcome email notifying them that they have been added to your family

Option B: The member to be invited has an account with another organisation

1. Follow steps 1 and 2 above (as applicable)
2. Enter the members email address and click 'Next'
3. Enter the members name, age and gender. As they belong to another organisation (this information cannot be shared for privacy reasons)
4. Click 'Add Family Member'
5. They will be sent a welcome email with instructions on how to log in. They will need to use the family code to join. They can also be added manually. (See 'How family members are invited to the family.')

Option C: The member to be invited has an active account with your organisation

1. It is not possible to add an active member to a family
2. The member can be deactivated first if necessary
3. Option A above will then apply

Option D: The member to be invited does not have an account with any organisation

The family member to be added is completely new and requires adding to the family.

1. Select the Primary family member to open their profile
2. Click on the Family tab
3. Add the family member and their email address by clicking the blue person + icon and entering their email address
4. Click 'Next' and add their details; name, age and gender.
5. Click 'Add Family Member' and the new member will be shown in the list of family members . They will be sent an email containing the family code so that they can login to Hivepass and finish joining the family.

Option E: The member to be invited already belongs to the family but their email address needs to be added

The family member has been added as a 'piggyback' (a member with no email address), when the family was initially set up, but their email address now needs to be added.

1. Select the Primary family member to open their profile
2. Click on the Family tab
3. Delete the piggyback family member (the user without an email address) by clicking on the red trash can icon
4. Add the family member and their email address by clicking the blue person + icon and entering their email address
5. Click 'Next' and add their details; name, age and gender.
6. Click 'Add Family Member' and the new member will be shown in the list of family members . They will be sent an email containing the family code so that they can login to Hivepass and finish joining the family.

How to remove a family member

1. Open the primary member and go to the Family tab. 
2. Click on the red trash icon to remove this member from the family. This will deactivate that family member and turn their membership to 'inactive'. They will still be able to login to Hivepass, but their account will be inactive and their app screen will be red. 
3. To delete them from Hivepass completely:
   1. Select them from the Members List to open their profile
   2. Click the red 'Delete' button in the bottom left corner
   3. When prompted, click 'Confirm'

MOBILE APP

How to add a family member

1. Click on the family icon on the digital membership card
2. Click 'Edit my family'
3. Either Add Family Members here, or give them the Family Code
4. If there is space in the family: 
   1. Select 'Add Family Members'
   2. Add your family members details (with or without an email address) here
   3. Click 'Save & Finish'
5. If there is not enough space in the family: 
   1. Follow steps 1 and 2 above
   2. Select 'Increase Family Size'
   3. Select how many more spaces you need. The cost will be calculated automatically 

   4. Select 'Use Saved Card' or 'Use New Card' for payment  

      
      
      

      Note: A family member without an email address is known as a 'piggyback' and they do not have a membership number assigned to them. They do not have an individual Hivepass login.

How to remove a family member

1. Click on the family icon on the digital membership card
2. Click 'Edit my family'
3. Family members that are able to be edited (piggyback members) have an edit symbol next to them
4. Select this member and click 'Remove Member' 
5. Click 'Confirm'. Space will now show in the family.

Note: Any family members with their own email address and Hivepass account cannot be edited or removed for privacy reasons. They will need to do this from their own account. 

See also 'Managing family memberships in the admin app' and 'Family membership package set up'