Managing family memberships in the admin app

In the admin app there are multiple functions that will assist you in managing family memberships should the user need help. 

Should the member wish to add another adult or child, they can do this themselves via the mobile app.

Increasing or decreasing the number of family members

1. Increase the number of adults or children on a family membership:
   1. Select the primary family member from the members list to open their profile
   2. Click on the Family tab
   3. Click on “Add Adult” or “Add Child”. Once the blue '+' button is pressed, the red '-' button will appear. 

   4. This will add an empty space to the family list at the left hand side

      
      

      Note: If these buttons are greyed out then the family membership has reached max capacity.

2. Decrease the number of adults or children on a family membership:
   1. Select the primary family member from the members list to open their profile
   2. Click on the Family tab

   3. Click on “Remove Adult” or “Remove Child”

      
      

      Note: You can only remove empty spaces. If these buttons are greyed out then you will need to remove a family member first. (See item 3 below)

      

3. Removing a family member: 
   1. Select the primary family member from the members list to open their profile
   2. Click on the Family tab
   3. Click on the red trash can icon next to their name and click 'Confirm'.

Manually accept a family invite

1. If a family member added does not accept their invite, they will show as inactive in the main members list. 
2. Under the Family tab, an aeroplane icon will show, indicating that an email invite has been sent but not accepted. 
   1. See below example: kiwisue@mailinator has been invited by the primary family member, but has not yet accepted the invite.
   2. The invite can be accepted manually by clicking on the green icon to the right of their details.

Change a family members name, age, gender or other details

1. In the Members list, select the member to open their profile
2. The profile should open on the 'Details' tab 

3. Change any details required and click 'Save'

   
   

   Note: This is currently only available for family members with accounts/emails. 

See also: 'Family Membership Package Set Up'