Managing family memberships in the admin app

Family membership allows a primary family member to register and pay for multiple members of their family. Any family members with their own email address can then access their membership from their own device.

👨‍👩‍👦‍👦 Admin app family management

In the admin app there are multiple functions that will assist you in managing family memberships should your members need help.

The primary family member should register and pay for all of the family members that they want to include at the time of registration. Once the family is registered and paid for, any additional family members will cost extra, but the user can increase the size of their family at any time in the app.

Example, this primary family member has paid for 4 family members - 2 adults and 2 children:

Should the member wish to add another adult or child, they can do this themselves via the mobile app.

🧒 Increasing or decreasing the number of family members

Increase the number of adults or children on a family membership:

Select the primary family member from the members list to open their profile
Click on the Family tab
Click on 'Add Adult' or 'Add Child'. Once the blue '+' button is pressed, the red '-' button will appear
This will add an empty space to the family list at the left hand side.

💡 Note: If these buttons are greyed out then the family membership has reached max capacity.

Decrease the number of adults or children on a family membership:

Select the primary family member from the members list to open their profile
Click on the Family tab
Click on 'Remove Adult' or 'Remove Child'

⚙️ You can only remove empty spaces. If these buttons are greyed out then you will need to remove a family member first. See below.

⬇️ Removing a family member:

Select the primary family member from the members list to open their profile
Click on the Family tab
Click on the red trash can icon next to their name and click 'Confirm'.

✅ Manually accept a family invite

If a family member added does not accept their invite, they will show as inactive in the main members list. Check this by going to Community>Contacts.

Under the Family tab, an aeroplane icon will show, indicating that an email invite has been sent but not accepted
See below example: kiwisue@mailinator has been invited by the primary family member, but has not yet accepted the invite
The invite can be accepted manually by clicking on the green icon to the right of their details.

🎂 Change a family members name, age, gender or other details

Select the member from the members list to open their profile
In the Details tab, change any details you need to
Click Save

🔥 This is currently only available for family members with accounts/emails. Users without accounts are called Piggybacks and they don't have their own profile or member number.