Donation receipts in Australia

Requirements in Australia

Deductible Gift Recipient (DGR). A DGR is an organisation that registers to receive tax deductible gifts or donations. Not all charities are registered as a DGR. Donations to a non-DGR are NOT deductible. This means that if your organisation is not registered as a DGR, your donors won't be able to claim income tax relief on their donations. This may affect the level of donations a non-DGR receives.

You can check the status of an organisation in the Australian Business Register

Donation receipts are required to show:

• the name of the fund, authority or institution to which the donation has been made
• the DGR's Australian business number (ABN) (some DGRs listed by name in the law may not have an ABN)
• that it is for a gift

For more information on charitable donations and your obligations (in Australia), visit the Australian Charities and Not-for-profits Commission

It’s easy to set up in Admin with the following steps; 

1. Go to Settings> Donation Settings

2. Enter copy into the text boxes on the left. These will show before and after a user donates. Keep it short, sweet and persuasive!

   • 2a is the donation blurb that shows when a user navigates to donate via the side menu in the app. • 2b is copy about the organisation that a user will see when they have scanned a QR Code or clicked a link (for example on a sign or in an email) to open the donate.hivepass.app page in a browser.

   • 2c is an expansion of 2b that the user will see if they click 'find out more' below the 2b copy.

   • 2d is the 'transparency' copy that shows when a user clicks on 'where does my donation go?'

   • 2e is the Thank You message a donor sees after donating.

   See the below image examples for each of the above (2a-2e).

3. Toggle on ‘We are a registered charity’
4. Enter the name of the organisation or fund
5. Enter your Australian Business Name (for example: ABN 34 567 890 123)
6. Enter your Tax File Number, TFN (for example 098 765 432
7. Enter your authorised person’s name. For example the Chairperson or Treasurer *
8. Enter their title*
9. Upload an image of their signature. This can be a photo or a scanned image*
10. Upload your organisation / letterhead logo* 
11. Toggle on ‘Send Donation Receipt Email’ to ensure that the donor receives a receipt. 
12. Toggle on if you wish a copy of the receipt to be sent to an email address of your organisation. The contact listed here is set in Settings> Hivepass Support Contacts

*Including items 7-10 is not a legal requirement for the receipt, but form part of the auto-generated Hivepass receipt that is emailed to your donors.

Resending donation receipts

A donation receipt can be sent to a member at any time.

1. Go to Community> Contacts https://admin.hivepass.app/members and select the relevant member
2. Open the Financial Transactions tab in their profile
3. Select Resend Donation Receipt
4. Confirm