Setting up a digital waiver

Enable, customise, and manage digital waivers for your trail network or events directly in Hivepass.

In this article

• 🔧 Turning on digital waivers
• 📜 Creating and customising your waiver
• 📦 Linking waivers to membership packages
• ✅ What your members will see
• 👀 How to view waiver status
• 📤 Manually sending a waiver link

🔧 Turning on digital waivers

If your organisation requires members to sign a digital waiver—for example, to access your trail network or attend an event—you can turn on this optional feature in your Hivepass Admin settings:

1. Go to Settings > Application Settings
2. Under Admin App, toggle Use Digital Waivers to ON.
3. Click Save

You'll also need to configure your Waiver Settings:

1. Go to Settings > Organisation Settings > Waiver Settings
2. Select the relevant options (e.g. enforce waiver per visit)
3. Adjust the legal adult age if needed (default is 18)
4. Click Save

📜 Creating and customising your waiver

To create and customise your waiver:

1. Go to Settings > Waivers in the side menu

2. Click Add Waiver (top right corner)

   

   In the Main tab:

   • Add your main waiver copy
   • Use the formatting buttons to highlight important sections

   • Toggle options for re-signing requirements (e.g. per visit, daily)

     

3. In the Links tab, add any URLs you want to include
4. In the QR Code and URL tab, generate a QR code and link unique to this waiver—great for events or location-specific waivers
5. Click Save

To view members who have signed the waiver:

• Go to the Members Agreed tab within your waiver

📦 Linking waivers to membership packages

If your waiver is required for a membership package:

1. Go to Settings > Memberships Settings
2. Select the relevant membership package
3. Click on the Advanced tab
4. Tick Has a mandatory Digital Waiver
5. Select your waiver from the dropdown menu
6. Click Save

✅ What your members will see

Members will be prompted to sign the waiver by:

• Entering their full name
• Checking "I agree to the terms and conditions"

👀 How to view waiver status

You can check whether a member has signed a waiver in two ways:

1. In the Members List:
   • Look under the Attributes column
   • A green icon means the waiver has been agreed to
   • A red icon means it hasn't been signed
   • Hover over the icon for more detail

2. In a specific member's profile:
   • Click their member number to open the profile
   • Navigate to the Waiver Transactions tab
   • View whether they (or a parent/guardian) has agreed to the waiver

If a waiver request sent to a parent or guardian is still pending, it will appear here with the following details:

• Date the request was sent
• Parent or guardian's name
• Email address

If a waiver request sent to a parent or guardian is still pending, it will appear with the date sent, the name of the parent/guardian, and their email address.

To resend the request, simply click Resend and confirm.

📤 Manually sending a waiver link

If needed, you can manually copy and send a waiver link via email or another platform:

1. Go to Settings > Waivers in the Admin App side menu
2. Select the relevant waiver
3. In the top menu, go to Outstanding Waivers > View Outstanding Waivers
4. Click the three dots next to the user and select Copy URL
5. Paste the link into your email or message