Setting up a digital waiver

Enable, customise, and manage digital waivers for your trail network or events directly in Hivepass.


In this article


๐Ÿ”ง Turning on digital waivers

If your organisation requires members to sign a digital waiverโ€”for example, to access your trail network or attend an eventโ€”you can turn on this optional feature in your Hivepass Admin settings:
  1. Go to Settings > Application Settings
  2. Under Admin App, toggle Use Digital Waivers to ON.
  3. Click Save

You'll also need to configure your Waiver Settings:

  1. Go to Settings > Organisation Settings > Waiver Settings
  2. Select the relevant options (e.g. enforce waiver per visit)
  3. Adjust the legal adult age if needed (default is 18)
  4. Click Save


๐Ÿ“œ Creating and customising your waiver

To create and customise your waiver:

  1. Go to Settings > Waivers in the side menu
  2. Click Add Waiver (top right corner)

    In the Main tab:

    • Add your main waiver copy
    • Use the formatting buttons to highlight important sections
    • Toggle options for re-signing requirements (e.g. per visit, daily)

  3. In the Links tab, add any URLs you want to include
  4. In the QR Code and URL tab, generate a QR code and link unique to this waiverโ€”great for events or location-specific waivers
  5. Click Save

To view members who have signed the waiver:

  • Go to the Members Agreed tab within your waiver


๐Ÿ“ฆ Linking waivers to membership packages

If your waiver is required for a membership package:
  1. Go to Settings > Memberships Settings
  2. Select the relevant membership package
  3. Click on the Advanced tab
  4. Tick Has a mandatory Digital Waiver
  5. Select your waiver from the dropdown menu
  6. Click Save


โœ… What your members will see

Members will be prompted to sign the waiver by:

  • Entering their full name
  • Checking "I agree to the terms and conditions"
Example of a waiver members see

๐Ÿ‘€ How to view waiver status

You can check whether a member has signed a waiver in two ways:

  1. In the Members List:
    • Look under the Attributes column
    • A green icon means the waiver has been agreed to
    • A red icon means it hasn't been signed
    • Hover over the icon for more detail

Note: If there is no icon, the member's package doesn't require a waiver.

  1. In a specific member's profile:
    • Click their member number to open the profile
    • Navigate to the Waiver Transactions tab
    • View whether they (or a parent/guardian) has agreed to the waiver

If a waiver request sent to a parent or guardian is still pending, it will appear here with the following details:

  • Date the request was sent
  • Parent or guardian's name
  • Email address

If a waiver request sent to a parent or guardian is still pending, it will appear with the date sent, the name of the parent/guardian, and their email address.

To resend the request, simply click Resend and confirm.


If needed, you can manually copy and send a waiver link via email or another platform:

  1. Go to Settings > Waivers in the Admin App side menu
  2. Select the relevant waiver
  3. In the top menu, go to Outstanding Waivers > View Outstanding Waivers
  4. Click the three dots next to the user and select Copy URL
  5. Paste the link into your email or message

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