What to do if a user enters the wrong email when setting up an account

If the user has not yet paid. 

Option 1: Ask the user to create a new account with the correct email address.                

Delete the old account from the admin app.                 

Note: If they have already paid, just manually activate the account for them once they have created the account.


Option 2: Change the email address for them. In the admin app click on the users account and under the "Details" tab, click change email.  

Note: this will not work if they have an account with another organisation using the correct email. In this case use option 1.


If they have paid

Use Option 2 above.

If they have an account with another organisation on Hivepass also with the incorrect email

They will need to contact the other organisation to resolve this issue.
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