What to do if a user enters the wrong email when setting up an account

Option 1: Ask the user to create a new account with the correct email address.

Delete the old account from the admin app.

Note: If they have already paid, just manually activate the account for them once they have created the account.

Option 2: Change the email address for them. In the admin app click on the users account and under the "Details" tab, click change email.

Note: this will not work if they have an account with another organisation using the correct email. In this case use option 1.

Use Option 2 above.

They will need to contact the other organisation to resolve this issue.