Expired credit cards and how to update them
Has a member's card expired or failed? Here's what Hivepass does automatically and what your members can do to fix it.
In this article
- 🔁 What happens when a card expires
- 🔄 Automatic card expiry updates
- 💳 How a member can update their card
Note: This article is a work in progress. Were still improving the information, so check back soon or contact support if you need help in the meantime.
🔁 What happens when a card expires
If a member's credit card expires or a payment fails:
- Hivepass will automatically retry the payment once a week for 4 weeks
- If the payment still fails after 4 attempts, the recurring subscription is cancelled
- The member will be sent an email notification letting them know
If they still want access, they can simply sign up again with a valid card.
🔄 Automatic card expiry updates
Some card issuers support automatic expiry updates. If the member receives a new card with the same number, the expiry date may update automatically— no action needed.
This feature depends on the member's bank or card issuer. More providers are enabling this over time.
💳 How a member can update their card
Members can update their payment method in the Hivepass mobile app:
- Open the Hivepass mobile app
- Tap the side menu and select My Account
- Go on the Cards tab
- Tap Manage My Cards
- Tap Let's Go
- Add the new payment method (card) and remove the expired one
- Tap Return to Hivepass in the top left to go back to the app
TIP: If the member still sees their digital card and no red error screen, their subscription is active. Once they update their payment method, Hivepass will retry the failed payment automatically.